Privacy Policy
Your Villa Booking
We respect our customer’s privacy and are therefore wholly committed to the following privacy policy, in which you can have 100% confidence...

Who is responsible for managing your personal information?
Perfect Villa Escapes Ltd, registered in England and Wales with company registration number 09063104 and registered address 25 Queens Square Business Park, Holmfirth, HD9 6QZ.

Contact:
Tel: 0203 693 1789
Email: sales@perfectvillaescapes.co.uk

What personal information do we ask for?
When you are making a villa reservation with us we will ask for your name, home address, mobile phone number, email address and flight details for the flights relating to the holiday that you are booking with us. We will also require your credit or debit card information including cardholder name, registered address, card number, expiry and cvc code, if this is the method of payment chosen.

If you make an enquiry with us prior to booking, we will ask for your name, email address and telephone number in order for us to email a quotation for the villa(s) and dates requested.

How will we collect this information?
We will only collect personal information from you by specifically asking for it:
- When you purchase a product or service from or through us
- When you subscribe to our newsletter
- When you register an account with us
- When you speak to any of our team
- When you complete a survey or enter a competition
- When we use cookies (see our Cookies Policy below).

Who will we share your information with?
- Owners of or agents for the holiday accommodation that you have booked
- Credit/debit card clearing company where this method of payment is chosen
- Other third party suppliers whom we work with to provide extra services on your behalf, for example, car hire/airport transfer companies, resort service providers such as rental companies for any extra services booked, or any supplier where we have booked a product or service on your behalf.

How do we protect customer information?
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a 'security alert' message.

What will we do with it?
- We will use your name, address and credit card details to complete your booking with us.
- We will also use your details to manage your arrangements, send you notifications and communicate with you generally.
- For the purpose of completing your booking, we may have to disclose some of your information to the providers of the services making up your arrangements. We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.
- We may need to disclose your information where required by law, where such a request is made by a legal authority.
- We may also disclose information to organisations who act as "data processors" on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
- We may from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it.
- We would also like to store and use your personal details for future marketing purposes (for example, emailing you our newsletter). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.
- We have taken all reasonable steps to have appropriate security measures in place to protect your information. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.

What can you do?
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to sales@perfectvillaescapes.co.uk or contact us at Perfect Villa Escapes, 25 Queens Square Business Park, Holmfirth, HD9 6QZ. Alternatively you can call us on 0203 693 1789.

If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Perfect Villa Escapes, 25 Queens Square Business Park, Holmfirth, HD9 6QZ or by email to sales@perfectvillaescapes.co.uk.

You may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies in your information.

You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.

Your rights
You have the right to ask us at any time:
- to confirm whether we hold any of your personal data;
- to send you a copy of any personal data that we hold about you;
- to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
- to delete (to the extent possible) any of your personal data, where we are required by law to do so;
- to stop processing your personal data, where we are required by law to do so;
- to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
- to stop processing any of your personal data that we process on the basis of our legitimate interests;
- to stop sending you marketing material.

Opt-Out Policy
Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications. Email us at sales@perfectvillaescapes.co.uk to unsubscribe.

Legal Information

Your Villa Booking
In order to process your villa holiday booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Usually your tour operator or other principal will pass this information on to their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your villa booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

Your data controller is: Perfect Villa Escapes.

You are entitled to a copy of your information held by us. If you would like to see this please ask us. (We may make a small charge for providing this to you.)

Marketing
We will not use your information for any purpose other than carrying out your booking.

Perfect Villa Escapes does not collect personal information unless you volunteer it.

The company requires that consumers supply certain personal information, such as telephone numbers and addresses, during the purchase of villas process. This is standard procedure whether a villa holiday booking is made on-line or via telephone. Perfect Villa Escapes can also collect additional personal information from subscribers in an optional e-mail subscription form. Information provided by our suppliers may be combined with site usage reports to profile, in aggregate form, users and their preferences in site content and advertising.

The company employs cookies to measure site usage and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next.

We use third-party advertising companies such as search engines and banner ads. These companies may use information (not including your name, address email address or telephone number) about your visits to this site in order to measure our advertising effectiveness.

We may also collect information about your visit to our website, based on your usage of our site. This may include the areas of the site you visit and searches and bookings made. This helps us to provide better offers to you and products and services more suited to your individual interests and needs.

We may also retain details provided to us by you in order for your information to be processed efficiently, enable your requests for bookings and to keep you informed of any relevant information relating to your booking and to analyse and understand better our customers' requirements. If you believe that we are storing details relating to you and that these are incorrect, please email us at info@perfectvillaescapes.co.uk and we will correct them as soon as possible. This information is stored in a central database, controlled by our administrative staff and will be accessible electronically. Security measures are in place to ensure that our customers' data is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time. We may use the information you provide to tell you about other offers from Perfect Villa Escapes.